Policies & Procedures

Client Eligibility & Consent

• All clients must complete a medical intake form before receiving IV therapy.
• A licensed healthcare provider will review your medical history to ensure IV therapy is safe for you.
• You must sign an informed consent form acknowledging the benefits and potential risks of treatment.
• IV therapy is not recommended for individuals who are pregnant, have certain medical conditions, or are currently undergoing specific treatments. Please consult with your physician if you have any concerns.
  

Appointments & Cancellations

Scheduling – Appointments can be booked online, by phone, or in person. Walk-ins are welcome based on availability.

Cancellations  – We require at least 24 hours’ notice for cancellations or reschedules. If you fail to cancel or reschedule within this timeframe, you will be charged 50% of the scheduled service fee. No-shows will also be subject to this charge.

Late Arrivals – If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled.

What to Expect During Your IV Therapy Session

1. Check-In & Consultation – Upon arrival, you’ll complete a quick health screening, and our trained staff will help you select the right IV drip for your wellness goals.
2. IV Administration – A licensed professional will gently insert the IV and monitor you throughout the infusion. Most sessions take 30-60 minutes.
3. Relax & Recharge – Enjoy a calm, spa-like environment with comfortable seating, cozy blankets, and entertainment options.
4. Post-Treatment Care – Once your infusion is complete, we’ll provide aftercare instructions. You can return to your daily activities right away.
   

Safety & Sanitation

• All IV treatments are administered by licensed medical professionals.
• We follow strict infection control protocols, ensuring all equipment is sterile and single-use when applicable.
• The IV lounge and treatment areas are disinfected between clients for your safety.
  

Payment & Refund Policy

• Payment is due at the time of service. We accept credit/debit, apple pay, and digital payments.
• Membership & Package Plans – Clients who purchase multiple sessions or memberships must adhere to package terms.
• Refunds – Due to the nature of our services, we do not offer refunds on completed treatments. However, refunds for unused packages are evaluated on a case-by-case basis.
  

Client Conduct & Confidentiality

• We strive to create a welcoming and professional environment for all clients. Disruptive or inappropriate behavior will not be tolerated, and services may be refused.
• All client information is kept strictly confidential in compliance with HIPAA regulations.
  

REQUEST A CONSULTATION

Our team is here to help. Let us know what you need by filling out the form and we will contact you asap.

By signing up, you agree to receive marketing messages at the phone number or email provided. Msg and data rates may apply. View our privacy policy and terms of service for more info.